MongoDB® use cases for the telecommunications industry

A trusted database is fundamental to the smooth and secure operation of telecommunications services:, from network management and customer service to compliance and fraud prevention. 

MongoDB® is one of the most widely used databases (DB Engines, 2024) for enterprises,  including those in the telecommunications  industry. It provides a sturdy, adaptable and trustworthy foundation. It also safeguards sensitive customer data while facilitating swift responses to rapidly evolving situations. 

With that in mind, let’s take a look at the key use cases for MongoDB in the telco sector and the advantages that this solution brings to the table. 

Subscribers and billing

The telco sector faces several technology challenges, including storing and processing large amounts of data collected from multiple sources. Operators collect data on how clients utilise their services and engage with third parties, as well as data related to the billing and charging applied to the services they receive. The difficulty comes from sorting through this vast amount of data to find insightful information, in order to deduce customer behaviour and usage trends, and then generate reliable predictions on service demand, data volume, and resource consumption. The size and speed at which data must be processed in telecommunications are too challenging for traditional relational databases to handle. If database operations are not agile and reliable, it leads to system slowdown and low service quality – this makes MongoDB the best database fit across multiple use cases.

MongoDB’s scalability and high availability features ensure that billing systems remain operational with minimal downtime, which is critical for accurate and timely billing. Additionally, MongoDB’s querying capabilities enable operators to swiftly retrieve and analyse customer data, including billing leading to more informed decision-making and improved customer support.

Internet of Things (IoT)

The use of MongoDB as a database for storing, retrieving, and processing IoT data from communication networks is increasingly common. This powerful database allows for real-time processing of IoT data, including alerts and sensor events. The data stored in MongoDB can be used for predictive analytics, specifically for monitoring the health and performance of network equipment like base stations, routers, and switches. By leveraging MongoDB, large volumes of sensor data can be stored and processed, enabling predictive maintenance algorithms to identify potential equipment failures before they occur. Continuous collection and analysis of sensor data in MongoDB helps predict maintenance needs, ultimately reducing downtime and maintenance costs.

Network and inventory management

A suitable database is integral to telco network management because it provides a structured and efficient way to store, manage, and analyse the vast amounts of data generated . MongoDB can store network performance data, including equipment status, network logs, and real-time telemetry data. This allows for monitoring and analysis of network performance, troubleshooting, and proactive maintenance as it can provide a near real-time data feed.

Telco companies often manage extensive inventories of network equipment and service resources. This is why use cases such as service provisioning and inventory management can be streamlined with a database technology like MongoDB. It can help track the allocation and availability of these resources through its storage, retrieval and scaling capabilities.

Take the next step

Explore how MongoDB can support your projects in the financial, telecommunications and automotive industries in our recent guide: “MongoDB® for enterprise data management” – Download it now

Canonical for your MongoDB journey

Charmed MongoDB is an enhanced, open source and fully-compatible, drop-in replacement for the MongoDB Community Edition with advanced enterprise features – Canonical can support you at every stage of your MongoDB journey (from Day 0 to Day 2). Our services include:

Canonical open source solutions are building blocks that provide a unified approach to meet any current or future use cases in telco using multiple database,  AI, cloud and edge technologies.